Where they are
Reports in the sidebar, with a date range you control.
The core figures
- Gross booking value — the total value of appointments booked in the period, whatever the payment method
- Online payments collected — money actually taken through OperMae
- Refunds — money returned
- Future booking value — the value of appointments already booked for dates still to come
- Client retention — of clients with a completed visit in the period, the share who had a completed visit before it
Why two money figures
Booked value and collected money are different questions. Payments taken in person count towards booking value and never towards online payments collected.
When something shows a dash
A dash means the figure is not known for that period, which is not the same as zero.