The roles
- Owner — full access, including billing, plan changes and deleting the account. Every business has one owner.
- Manager — runs the business day to day: schedule, services, booking page, clients and team. No billing.
- Receptionist — front desk: calendar, appointments, clients and waitlist.
- Provider — their own schedule, their own appointments, and the customers on them.
Changing a role
Open the member under Team and change their role. It takes effect immediately.
Owner protection
The owner's role cannot be changed or removed by anyone else, including a manager, and the owner cannot remove themselves from the team. Moving the owner role to a different person is not something you can do yourself — contact support if the owner of the business needs to change.
What a role includes
Access follows the role. Billing stays with the owner. There is no separate control to add one permission to one person.