The messages
- Booking confirmation — sent after booking. This one is always on, so every customer has a record of the appointment.
- Appointment reminders — before the appointment
- Reschedule confirmation — when the appointment moves
- Cancellation confirmation — when the appointment is cancelled
- Waitlist updates — when someone joins the waitlist, a time opens, or a claim expires
Control them
Settings → Notifications. Apart from the booking confirmation, each message can be turned on or off, by email and, where text messaging is enabled for your account, by text.
What is in them
Your logo and business name, the date, time, service, provider and location, arrival instructions, your cancellation policy, add-to-calendar links, your contact details, and a link to manage or cancel the appointment.
Who they come from
They are sent by OperMae, from notifications@opermae.com, with your business name and logo in the message. Replies to that address do not reach you, which is why the email carries the public phone and email from your location — that is how customers get in touch.